REFUND POLICY

Thank you for purchasing skateboards and related products from this website. To protect your shopping rights, please carefully read the following policy before applying for a refund or return.

1. Return Application Conditions

You may apply for a return or refund if the following conditions are met:

The product has a quality problem;
The wrong product was received;
The product was severely damaged during transportation;
The product is clearly inconsistent with the order description.

Products applying for a return must meet the following conditions:

The product is unused;
The original packaging, labels, and accessories are intact;
It does not affect resale;
The application is submitted within the specified after-sales period.

2. Situations Where Refunds or Returns Are Not Supported

Refunds or returns may not be processed in the following situations:

The product has been used, is worn, or is damaged by human error;
The original packaging, parts, or gifts are missing;
The wrong model, color, or size was selected due to personal reasons;
The after-sales application period has expired;
Special offer items, limited quantity items, or items specifically marked "non-refundable" on the page.

3. Refund Request Time

Users must contact customer service within 7 days of receiving the goods to submit a refund or return request. Requests submitted after this period will be refused.

4. Refund Processing Procedure
Contact customer service with your order number and a description of the problem; Provide photos or videos of the product for review; After customer service approval, a return confirmation will be provided; The user returns the product as required; After warehouse acceptance, the refund will be processed using the original payment method.

5. Refund Arrival Time

After the refund is completed, funds will typically be returned to the original payment account within 3-10 business days. The exact arrival time depends on the processing speed of the bank or payment platform.

6. Shipping Costs
For returns due to product quality issues, incorrect shipments, or damage during transportation, return shipping costs will be borne by this website; For returns requested for personal reasons, return shipping costs will be borne by the user; Original order shipping costs (if any) are generally not refundable.

7. Return Address

Please do not return goods without confirmation from customer service. After approval, please ship the goods to the following address:

Return Address: 279 Bella Vista Trl Jasper GA 30143

Please include your order number or return confirmation information in the package so we can process your refund request promptly.

8. Special Notes

This website reserves the right to the final interpretation of its refund and return policies. In the event of malicious refunds, fraudulent returns, or unusual order behavior, we reserve the right to refuse related services and refund requests.