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Welcome to fenvorantech.com. The following information applies to order fulfillment and related services within the United States. Please read carefully before purchasing.
1. Delivery Area
Currently, this website only supports delivery to addresses within the United States, including all contiguous states. International shipping, delivery to overseas military addresses (APO/FPO), and some remote areas are not currently supported.
2. Shipping Time
Orders are typically processed and shipped within 1-3 business days after successful payment. Order processing times may be longer on weekends and US public holidays. Shipping times may be delayed due to stock restocking, weather, or logistical issues.
3. Delivery Time
Standard delivery within the United States typically takes:
Standard Delivery: Approximately 3-7 business days
Express Delivery (if applicable): Approximately 1-3 business days
Actual delivery times depend on the actual delivery status of the logistics company.
4. Shipping Information
Some orders qualify for free shipping within the US on orders over a certain amount. For orders that do not meet the free shipping criteria, the specific shipping cost will be displayed on the checkout page. Additional fees may apply to remote areas or special delivery services.
5. Address and Delivery Responsibility
Users must ensure that the shipping address, contact number, and recipient information provided are accurate. The user is responsible for any delivery failures caused by the following:
Incorrect address; Invalid contact information; No one to sign for the package; Package refused delivery.
Changing the address after the order has been shipped may incur additional shipping costs.
6. Lost or Damaged Packages
If a package is lost, damaged, or shows obvious signs of damage during transit, please contact customer service immediately upon receipt, providing relevant photos and order information. We will assist with logistics claims or reshipment.
7. Skateboard Product Disclaimer
Skateboards are products with inherent risks. Users should take necessary safety precautions when using skateboards and related equipment, including wearing helmets and protective gear.
This website is not liable for personal injury or property damage caused by the following:
Improper use of the product;
High-risk actions or extreme sports activities;
Failure to wear safety protective equipment;
Exceeding the normal range of product use.
8. One-Time Purchase Notice
All skateboards and related products sold on this website are one-time purchase items and do not involve automatic renewal or subscription fees.
Users only need to pay for the corresponding products when placing an order; this website will not conduct any unauthorized duplicate deductions.
9. After-Sales Support
If you have any questions about your order, shipping, or product, please contact us through our website customer service. We will provide you with after-sales support and solutions as soon as possible.